Skip to content

Shipping Policy


We offer free tracked nationwide shipping within New Zealand including rural addresses.

Some products are unable to be shipped to rural addresses due to size/length. We will do our best to ensure these details are listed on each product before you make your purchase.

Some products may require additional processing time frames for materials to be available, customisations and then shipping. We will do our best to communicate these time frames with you directly when your order is placed.

All orders are processed within 4 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped. 

Some delays outside of our control such as global logistics, flight delays, flooding and local courier/postal delays within NZ may occur.

Domestic Shipping Rates

Custom Orders + Workshop Pickup (FREE)

This time frame will depend on your agreed purchase and order item(s) required and will be quoted when you make your order.

Nationwide standard post delivery NZ (FREE)

5 - 25 business days (this time frame allows for order processing, building, handling and postal delivery).

Rural post delivery NZ (FREE)

5 - 25 business days (this time frame allows for order processing, building, handling and postal delivery).

Custom Orders & Workshop Pickup

After placing your order and selecting local pick-up at checkout, your order will be prepared and ready for pick up within 5+ days (this will show at the checkout). We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you come to collect your goods.

Please keep in mind that some items are pre-built, ready to install, custom made or made to order. So pick-up may take longer for items that require materials to be sourced to build a product.

International Shipping

We do no offer international shipping outside of New Zealand at this time.

Refunds, Returns & Exchanges

Our full refund policy can be found here

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 25 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

P.O. boxes

We do not ship items to PO boxes.