Free tracked shipping on all NZ orders! (Yes, even rural!)
How long will it take?
Orders are processed in 1-5 business days. Generally, your order will be ready to ship within this timeframe (excluding weekends and holidays) after you receive your order confirmation email.
Most products will get to you from 3-10 business days.
Sometimes, we get products from international suppliers. This means it might take a bit longer for them to get to us, and then to you. If there is any delay we will reach out to you on your contact info provided at checkout.
Product Status defintions:
Products that are in stock are clearly marked "In stock, ready to be shipped". We ship these products to you straight away.
'Avaliable to order' products are either custom made or these items are in stock with one of our suppliers and can be ordered.
We do present some less popular products that are held by our suppliers (usually the manufacturer distributor). These products are clearly marked with their availability - for example: "Usually ships within 6-13 days" or "Ships at a later date". If you order a product that is marked like this then once you place your order, we immediately place an order with the supplier. Depending on where the supplier is located it can take anywhere from 1–3 business days for your item to be dispatched from our warehouse, or up to 5 weeks if the supplier is based overseas.
There are a few things to keep in mind:
Super long stuff (over 1.5 meters) can't be shipped to rural areas. We'll let you know on the product page if this applies.
Custom-made goods might take a bit longer since we're making them just for you! We'll also give you an estimated build time on the product page.
We can't ship to P.O. boxes yet.
If your order has any delays, we'll let you know directly. Once it ships, you'll get a tracking number so you can stalk its journey to your doorstep.
International shipping? ✈️ Not yet, but stay tuned! We currently only ship within New Zealand.
For any other questions, feel free to shoot us an email at info@mountmarine.co.nz and our team will be happy to help!