Shipping & Returns

Free Shipping Nationwide

Enjoy complimentary tracked shipping on all orders within New Zealand.

Rural Delivery
We offer free shipping to rural addresses for most products. However, due to courier restrictions, some oversized items (over 1.5 meters) cannot be delivered to rural locations.

Order Processing
Most orders are processed within 4-10 business days. Custom orders may require additional time due to material availability and customization (please check the product page for specific details). You will be notified of any delays.

Delivery Times
Standard delivery typically takes 5-25 business days from your date of order. Rural deliveries may take slightly longer.

Tauranga Local Pickup
Customers in Tauranga can opt for Click & Collect at checkout to pick up their order directly from our workshop.

Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow 48 hours for tracking information to become active.

Order Questions
If your order has not arrived within 25 business days of receiving your shipping confirmation, please contact us at info@mountmarine.co.nz with your name and order number.

Damaged Orders
If your order arrives damaged, please contact us immediately at info@mountmarine.co.nz with your order number and clear photos of the damage.

Other Information
We currently do not offer international shipping or shipping to P.O. boxes.

We have a 30-day refund policy, which means you have 30 days after receiving your item to make a request. Items sent back to us without first requesting will not be accepted.

We have an easy returns process. Please note that returns will need to be sent to the following address: C/O Mount Marine, 1/22 Portside Drive, Mount Maunganui (at your own cost). Just follow these steps:

1) Place the item back into its original packaging.

2) Fill out the Contact us form with your personal details, order number and which item you would like to return.

3) We'll assess your request and send you an email with instructions on how to return the item back to us.

All returns & exchanges will incur a 15% restocking fee.

You can always contact us for any questions at info@mountmarine.co.nz

Damages and issues

In the event that your order arrives damaged in any way, please email us as soon as possible at info@mountmarine.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale or clearance items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@mountmarine.co.nz