Shipping & Returns

Free tracked shipping on all NZ orders! (Yes, even rural!)

How long will it take?

• Orders are processed in 1-5 business days. Generally, your order will be ready to ship within this timeframe (excluding weekends and holidays) after you receive your order confirmation email.
• Most products will get to you from 3-10 business days.
• Sometimes, we get products from international suppliers. This means it might take a bit longer for them to get to us, and then to you. If there is any delay we will reach out to you on your contact info provided at checkout.

Product Status defintions:

Products that are in stock are clearly marked "In stock, ready to be shipped". We ship these products to you straight away.

'Avaliable to order' products are either custom made or these items are in stock with one of our suppliers and can be ordered.

We do present some less popular products that are held by our suppliers (usually the manufacturer distributor). These products are clearly marked with their availability - for example: "Usually ships within 6-13 days" or "Ships at a later date". If you order a product that is marked like this then once you place your order, we immediately place an order with the supplier. Depending on where the supplier is located it can take anywhere from 1–3 business days for your item to be dispatched from our warehouse, or up to 5 weeks if the supplier is based overseas.

There are a few things to keep in mind:

• Super long stuff (over 1.5 meters) can't be shipped to rural areas. We'll let you know on the product page if this applies.
• Custom-made goods might take a bit longer since we're making them just for you! We'll also give you an estimated build time on the product page.
• We can't ship to P.O. boxes yet.
• If your order has any delays, we'll let you know directly. Once it ships, you'll get a tracking number so you can stalk its journey to your doorstep.

International shipping? ✈️ Not yet, but stay tuned! We currently only ship within New Zealand.

For any other questions, feel free to shoot us an email at info@mountmarine.co.nz and our team will be happy to help!

We have a 30-day refund policy, which means you have 30 days after receiving your item to make a request. Items sent back to us without first requesting will not be accepted.

We have an easy returns process. Please note that returns will need to be sent to the following address: C/O Mount Marine, 1/22 Portside Drive, Mount Maunganui (at your own cost). Just follow these steps:

1) Place the item back into its original packaging.

2) Fill out the Contact us form with your personal details, order number and which item you would like to return.

3) We'll assess your request and send you an email with instructions on how to return the item back to us.

All returns & exchanges will incur a 15% restocking fee.

You can always contact us for any questions at info@mountmarine.co.nz

Damages and issues

In the event that your order arrives damaged in any way, please email us as soon as possible at info@mountmarine.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale or clearance items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@mountmarine.co.nz